ℹ️ What is the Accessible Information Standard (AIS)?

The Accessible Information Standard ensures that patients receive information they can understand and are given appropriate support to communicate effectively.

👥 Who the AIS helps

The Accessible Information Standard supports people who:

  • Are Deaf or hard of hearing
  • Are blind or partially sighted
  • Are Deafblind
  • Are living with dementia or other communication needs
  • Use a different first language

✅ What we will do

We follow five key steps to make sure your communication needs are met:

  • Ask – if you have any information or communication needs
  • Record – your needs clearly in your medical record
  • Alert – staff so your needs are known
  • Share – with other services where appropriate and with your consent
  • Act – to meet those needs every time you use our services

🗂️ Information formats and support

We can provide information in a range of formats, including:

  • Large print
  • Easy Read
  • Braille
  • Email
  • Telephone

We can also arrange interpreters or additional communication support where required.

📢 Tell us about your needs

Please let us know if you have any communication or information needs:

  • When you register with the practice
  • When booking an appointment
  • At any time if your needs change

⬇️ Download

Accessible Information Standard (AIS) – Easy Read PDF