What is the Accessible Information Standard?

The Accessible Information Standard makes sure that patients receive information they can understand and are given appropriate support to communicate effectively.

👥 Who the Accessible Information Standard helps

The Accessible Information Standard supports people who:

  • are Deaf or hard of hearing
  • are blind or partially sighted
  • are Deafblind
  • are living with dementia or other communication needs
  • use a different first language

✅ What we will do

We follow five key steps to make sure your communication needs are met:

  • Ask – if you have any information or communication needs
  • Record – your needs clearly in your medical record
  • Alert – staff so your needs are known
  • Share – with other services where appropriate and with your consent
  • Act – to meet those needs every time you use our services

🗂️ Information formats and support

We can provide information in a range of formats, including:

  • large print
  • Easy Read
  • Braille
  • email
  • telephone

We can also arrange interpreters or additional communication support where required.

📢 Tell us about your needs

Please let us know if you have any communication or information needs:

  • when you register with the practice
  • when booking an appointment
  • at any time if your needs change

⬇️ Download

You can download the Accessible Information Standard Easy Read PDF using the link below.

Accessible Information Standard Easy Read PDF